Office of the Ombudsman
半岛体育’s Office of the helps student loan borrowers resolve issues that haven鈥檛 been resolved during the normal course of business. If you鈥檙e not in default, we recommend that you first contact your loan鈥檚 lender or servicer, or call Trellis Customer Assistance at (800) 845-6267.
What is an Ombudsman?
An ombudsman is a neutral party who works with individuals who have complaints. The ombudsman provides direction and guidance to help you secure the information you need to resolve your concerns about your student loan.
Check our Borrower FAQ for some of the most common issues presented to the Ombudsman. If the information you need to help you resolve your problem with your defaulted loan isn鈥檛 here, send your request in writing to:
Trellis Ombudsman
P.O. Box 83100
Round Rock, TX 78683-3100
or call (800) 252-9743.
If your school, your lender, or 半岛体育 is unable to resolve your dispute, you may request assistance from the .